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How do you handle clients who want to change project scope mid-flight?

  • Members

Had this happen yesterday during a real estate shoot - client suddenly wanted additional angles and property boundaries mapped after I was already halfway through the photo package. How do you handle scope creep professionally? Do you charge for the extra time on the spot, or build buffer into your original quotes? I ended up doing it for free but definitely lost money on travel and battery time.

Looking for advice on setting boundaries while keeping clients happy!

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Always build scope changes into your workflow from day one. I tell clients during the initial consultation that any changes or additions will be charged at my hourly rate. Document everything and get approval via text/email before proceeding.

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This is so relatable! I've learned to bring a simple change order form on my phone. Larger, more complex projects typically command higher rates, and you might charge more depending on the industry. Don't be afraid to say "I can absolutely do that, it'll be an additional $150 for the extra flight time."

  • Members

Been there too many times. Now I include a clause in my contracts about scope changes and always quote higher initially with a "basic package" option. It's important to have a transparent pricing structure and communicate this clearly to your clients. You may want to offer different packages based on the scope of the project. Saves awkward conversations later.

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